Privacy policy

FIREXNULL INC. PRIVACY POLICY 

FireXNull Inc. (“Company,” “we,” “us”) operates https://firexnull.com (the “Site”), powered by Shopify, Inc. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our Site or purchase our products. FireXNull Inc. is the data controller for the personal information collected through the Site.

Information We Collect We collect information to process orders and provide technical support. This includes:

  • Customer Information: Name, billing address, shipping address, email, and phone number.

  • Order & Payment Information: Transaction details processed securely through Shopify. FireXNull does not directly store full credit card numbers.

  • Optional Technical Data: Proprietary technical information (such as electrical enclosure specifications or installation application details) voluntarily submitted by you for quoting or technical support.

  • Device & Usage Data: IP address, browser type, and standard website interaction data.

How We Use Your Information We process your data under the following lawful bases (Contract, Legitimate Interest, Legal Obligation, and Consent):

  • To Provide Services: Fulfilling orders, drop-shipping, processing payments, and managing Return Material Authorizations (RMAs).

  • To Support Customers: Providing technical application guidance and customer service.

  • For Security & Compliance: Detecting fraud, ensuring secure checkout, verifying warranty eligibility, and complying with safety and legal obligations.

Data Sharing and Third Parties FireXNull does not sell your personal or technical data. We share information only with essential partners:

  • Service Providers: Shopify (e-commerce platform), payment processors, and shipping/logistics partners.

  • Legal Requirements: When necessary to comply with applicable laws, subpoenas, or to protect our legal rights and the safety of our users.

Cookies and Tracking Technologies Our Site uses cookies and similar tracking technologies provided by Shopify to enable cart functionality, analyze Site traffic, and improve your shopping experience. You can manage cookie preferences through your browser settings. Where required, a cookie consent banner will be presented on the Site.

Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Because FireXNull manufactures life-safety components, purchase records and voluntarily submitted technical data may be retained for longer periods where required to fulfill legal obligations, enforce our rights, or defend against legal claims.

Your Privacy Rights (US & Global) Depending on your location (including California under the CCPA/CPRA, or the EEA/UK under the GDPR), you may have the right to:

  • Access, correct, or delete your personal information.

  • Opt-out of the “sale” or “sharing” of your data for targeted advertising (FireXNull does not sell your data).

  • Withdraw consent or object to certain processing.

To exercise these rights, please contact us. Note that certain data may be exempt from deletion if required for warranty tracking or legal compliance.

International Data Transfers If you access the Site from outside the United States, your information will be transferred to and processed in the United States and Canada by Shopify. We rely on appropriate safeguards, including Standard Contractual Clauses (SCCs) where applicable, to ensure your data is protected.

Third-Party Links Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites.

Changes to This Policy We may update this Privacy Policy periodically to reflect operational or regulatory changes. We will post the revised policy on this page with an updated “Last Updated” date.

Contact Information FireXNull Inc. Irvine, CA 92618, USA Email: hello@firexnull.com Phone: (888) 969-0010 Website: https://firexnull.com