Refund policy

We want you to have full confidence in your purchase. This Refund & Return Policy explains when and how returns, exchanges, and refunds may be processed for items purchased through the FireXNull online store.

1. Return Window

You may request a return within 14 days of receiving your item.

To be eligible, your item must be returned within 30 days of delivery.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

  •  Item must be in unused, uninstalled, and unopened condition
  • Original packaging, labels, and any included materials must be intact
  • No signs of installation, handling damage, or exposure to electrical equipment
  • Receipt or proof of purchase must be provided

Because FireXNull products relate to fire-suppression applications, installed items or items showing any signs of use cannot be accepted for return for safety and regulatory reasons.

3. How to Start a Return

Email us at hello@FireXNull.com to request a return authorization.

Approved returns must be shipped to:

  • Physical address: FirexNull Inc, 288 Borrego, Irvine CA 92618, United States

Items sent back without obtaining prior return authorization will not be accepted.

If your return is approved, we will send you:

  • A prepaid return shipping label
  • Instructions for completing the return shipment

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you received the wrong item, contact us immediately at hello@FireXNull.com so we can evaluate the issue and resolve it promptly.

5. Non-Returnable Items

The following items cannot be returned:

  • Opened or installed fire-suppression products (Sticker, Rope, Tape, Microcapsules)
  • Items showing signs of installation or use
  • Customized or special-order products
  • Hazardous materials (as defined by shipping regulations)
  • Clearance or final-sale items
  • Gift cards

For safety and regulatory compliance, any product that has been installed in an electrical enclosure or exposed to heat cannot be returned.

If you have questions about your specific item, contact us before sending a return.

 

6. Exchanges

If you wish to replace an item, the fastest process is:

  1. Request a return authorization for the item you have
  2. Once accepted, ship the item back
  3. Place a new purchase for the replacement product

7. European Union Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason.

Returned items must meet the same eligibility conditions described above.

8. Refunds

Once your return is received and inspected, we will notify you whether your refund is approved.

If approved:

  • Refunds will be issued to your original payment method
  • Refund processing typically occurs within 10 business days
  • Your bank or credit card provider may require additional time to post the refund

If more than 15 business days have passed since your return was approved, please contact us at hello@firexnull.com.